Last few days, technical fault with channel, disney plus etc works.

[chrisjanine]

I am experiencing the same issue every morning. 

[Blue+Dog]

Regarding the fix, "It'll be ready when it's ready." (Fionnula, Derry Girls). Us poor customers must just suffer for weeks, it seems. Expected to keep paying and to grin and bear it - very British! 😀. 

[Mark39]

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@Moreton2 wrote:

I already complained to amazon about the ads highjacking my ps5 but they said it was nothing to do with them and was probably an issue with the Playstation but it makes sense now that it's related to the problems with the TV as they all started at the same time, about 2 weeks ago

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That being the case, it would probably be helpful to give Sky the information they're seeking in order to investigate il.,

[Dazzasky]

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@chrisjanine wrote:

Every morning my skyglass will not load channels or programs in apps. I have to reset it every morning. So far today I have to reset it three times. 

I have tried a hard reset a couple of time and the issues is still happening 

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Hi @chrisjanine it's probably related to this issue. 
https://helpforum.sky.com/t5/Sky-Glass-Live/Last-few-days-technical-fault-with-channel-disney-plus-e... 

[lettice]

@chrisjanine 

Have moved your posts to this current ongoing issue thread.

Read the more recent posts and the answered post within this thread from Sky on the issue and fill out the form as mentioned in the answered post.

Sky are investigating and we as Superusers are keeping them aware of many others having the issue

[Barry+Mc+Kelvey]

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@lettice wrote:

@chrisjanine 

Have moved your posts to this current ongoing issue thread.

Read the more recent posts and the answered post within this thread from Sky on the issue and fill out the form as mentioned in the answered post.

Sky are investigating and we as Superusers are keeping them aware of many others having the issue

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Hi @lettice 

Are Superusers also making Sky aware that the issue is also effecting Sky Stream users? I've filled out the online form, but it only ask's if you use Sky Glass 1 or 2, no mention of, do you use Sky Stream?

Thanks in Advance

Barry 🙂

[lettice]

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@Barry+Mc+Kelvey wrote:

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@lettice wrote:

@chrisjanine 

Have moved your posts to this current ongoing issue thread.

Read the more recent posts and the answered post within this thread from Sky on the issue and fill out the form as mentioned in the answered post.

Sky are investigating and we as Superusers are keeping them aware of many others having the issue

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Hi @lettice 

Are Superusers also making Sky aware that the issue is also effecting Sky Stream users? I've filled out the online form, but it only ask's if you use Sky Glass 1 or 2, no mention of, do you use Sky Stream?

Thanks in Advance

Barry 🙂

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Yes, they are aware.

Fill in the form, but maybe flag in the notes at the bottom of the form that you have Sky Stream and lay out your issues, but ticked the Glass box. 

We have decided to keep this thread as a combined thread for Glass and Stream and have moved the few who have mentioned similar issues with their Sky Stream within here. 

[Stuartydee]

Over the past couple of weeks every time I switch on my sky glass I get a message at the top of the screen saying please wait for program to load. Regardless of how long I "wait" nothing happens. I need to go through the process of rebooting the glass and then it works then maybe after 2mins I get a black screen still have sound but no picture. I contacted sky and went through the usual steps of unplug from wall unplug router etc this solved the problem for 1 day. I persisted with the problem for just over a week now and it's got to the stage where I'm sick of having to reboot everyday. When I spoke to sky again today 11th may they told me it's an issue with my broadband. Which I find strange as I'm getting 500mbps download and 1500mbps upload with a 23ms ping. Anyone else had any issues or resolves for the problem. Cheers

[Anonymous]

Read the last couple of pages and the answer in this thread:

https://helpforum.sky.com/t5/Sky-Glass-Live/Last-few-days-technical-fault-with-channel-disney-plus-e...

[Markyt50]

I have a 55" sky glass gen 1 tv that is rarely playing what I choose it either just won't play the programe and tells me to unplug leave for a bit and try again or it starts to play then I get black screen a few minutes in and then won't play so I now have a 55" monitor not a tv I have tried a system factory reset also which worked for 10 mins then back to being a monitor not a tv

[lettice]

@Markyt50 

Have moved your posts to this current ongoing issue thread.

Read the more recent posts and the answered post within this thread from Sky on the issue and fill out the form as mentioned in the answered post.

Sky are investigating and we as Superusers are keeping them aware of many others having the issue.

[Moreton2]

what form? is there a link? I will definitely fill it in as I'm super p**sed off with having to reboot my tv everytime i turn it on and getting the black screen with sound later. I don't understand why sky aren't keeping us informed or even acknowledge there is even a problem. 

[wsimm]

Yes they like to gaslight you with blaming your internet. 

as for the poster mentioning they have a 55" monitor now - its barely even that, today its played Amazon Prime adverts 5 minutes into using the playstation and another time freezing with a loud jarring noise requiring unplugging each time.

All i get from Sky is 'latency' for the month, which is conincidently as long as the issue has been happening. They can't see any further back than that...so they can't see the 2+ years where it worked perfectly.

only only my 6th phone call since this first occurred, has the engineer admitted and read out the 'known issue' with version 36...they said my puck is on 35 and has no issues but the tv was updated.

the Manager i was escalated to basically said that they won't replace the tv for a second time as it won't fix the issue and they won't take the replacement TV back. They actually said that I might have to go to the ombudsman to report Sky for not delivering a service I am paying for...

at the end of the day, they are burning their customer. Back in the day, they would have sorted this, I had to push them to look for known issues before they finally admitted that.

[Moreton2]

I've got a sky glass 65" gen 1 and i'm getting the same amazon prime adverts playing just after i start playing my favourite game on the PS5, 7 times in a row it happened one time before i gave up and complained to amazon who had no idea what i was talking about, they told me to email the game developers which i did and they had not heard of a problem like that either. Then I put 2 and 2 together, the adverts on my PS5 started occuring the same time the TV started to not load the channels. Have to hard reset but then get the black screen with sound issue. I've done factory resets etc. SKY really need to sort this out as i don't think they are taking it seriously....

[Mark39]

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@Moreton2 wrote:

what form? is there a link? I will definitely fill it in as I'm super p**sed off with having to reboot my tv everytime i turn it on and getting the black screen with sound later. I don't understand why sky aren't keeping us informed or even acknowledge there is even a problem. 

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Have you read Sky's post, temporarily marked as the Answer?