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Message posted on ‎28 Mar 2024 07:15 PM

Iv cracked my sky glass tv! On accident of course., what do I do? I'm pretty sure I'm still under w

Iv accidently cracked my sky glass tv. I think I'm still under warranty but I'm not sure. What do I do?
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This message was authored by: mikealanr Answer

Message posted on ‎28 Mar 2024 07:20 PM

Re: Iv cracked my sky glass tv! On accident of course., what do I do? I'm pretty sure I'm still unde

Posted by a Superuser, not a Sky employee. Find out more

Hi @KY1990 

 

Accidental damage isn't covered by warranty and Sky don't provide screen repairs. See:

 

https://www.sky.com/help/articles/sky-glass-tv-repairs

https://www.sky.com/help/articles/warranty-sky-glass

 

However Sky will be able to provide you with a refurbished model at a reduced cost. You may be able to claim on your house insurance for this cost.

 

You will need to call and speak to Sky, as we are fellow subscribers here on the forum.

 

Hope this helps.

 

MikeAlanR

 

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

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Avatar for SKY1992bf
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This message was authored by: SKY1992bf

Message posted on ‎28 Mar 2024 07:19 PM - last edited: ‎28 Mar 2024 07:20 PM

Re: Iv cracked my sky glass tv! On accident of course., what do I do? I'm pretty sure I'm still unde

Posted by a Superuser, not a Sky employee. Find out more

@KY1990  Sky glass warranties are 24 months, but accidental damage isn't covered, you will need to claim on your home insurance if you have any and purchase a replacement 

 

Sky may offer you one at half price but aren't obligated to 


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This message was authored by: mikealanr Answer

Message posted on ‎28 Mar 2024 07:20 PM

Re: Iv cracked my sky glass tv! On accident of course., what do I do? I'm pretty sure I'm still unde

Posted by a Superuser, not a Sky employee. Find out more

Hi @KY1990 

 

Accidental damage isn't covered by warranty and Sky don't provide screen repairs. See:

 

https://www.sky.com/help/articles/sky-glass-tv-repairs

https://www.sky.com/help/articles/warranty-sky-glass

 

However Sky will be able to provide you with a refurbished model at a reduced cost. You may be able to claim on your house insurance for this cost.

 

You will need to call and speak to Sky, as we are fellow subscribers here on the forum.

 

Hope this helps.

 

MikeAlanR

 

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: TimmyBGood

Message posted on ‎28 Mar 2024 07:32 PM - last edited: ‎28 Mar 2024 07:33 PM

Re: Iv cracked my sky glass tv! On accident of course., what do I do? I'm pretty sure I'm still unde

Posted by a Superuser, not a Sky employee. Find out more

@KY1990 

 

A manufacturer warranty is for mechanical failure, not accidental damage: that's what insurance is for.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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Message posted on ‎29 Mar 2024 09:01 AM

Re: Iv cracked my sky glass tv! On accident of course., what do I do? I'm pretty sure I'm still unde

Once a panel is gone it's pretty much game over!

 

you may find an independent repair centre may swap out a panel if they can get one!!!!

 

In the industry a TV with duff panel is generally stripped for service parts. 

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