Iv cracked my sky glass tv! On accident of course., what do I do? I'm pretty sure I'm still under w

[KY1990]

Iv accidently cracked my sky glass tv. I think I'm still under warranty but I'm not sure. What do I do?

[SKY1992bf]

@KY1990  Sky glass warranties are 24 months, but accidental damage isn't covered, you will need to claim on your home insurance if you have any and purchase a replacement 

Sky may offer you one at half price but aren't obligated to 

[mikealanr · Accepted solution]

Hi @KY1990 

Accidental damage isn't covered by warranty and Sky don't provide screen repairs. See:

https://www.sky.com/help/articles/sky-glass-tv-repairs

https://www.sky.com/help/articles/warranty-sky-glass

However Sky will be able to provide you with a refurbished model at a reduced cost. You may be able to claim on your house insurance for this cost.

You will need to call and speak to Sky, as we are fellow subscribers here on the forum.

Hope this helps.

MikeAlanR

[TimmyBGood]

@KY1990 

A manufacturer warranty is for mechanical failure, not accidental damage: that's what insurance is for.

[Gincap]

Once a panel is gone it's pretty much game over!

you may find an independent repair centre may swap out a panel if they can get one!!!!

In the industry a TV with duff panel is generally stripped for service parts.