itvx not streaming

[d1bbly]

On both our Pucks ITVx starts but does not stream any content

[peter-marlow+1966]

Anyone else  having issues  with  itvx tonight,  the wife just went to watch  emmerdale  and the screen just goes blank the app opens ok but if you select  something  to watch the is blank

[Sabrina1987]

Yes I'm having the same issue but watching itv x on samsung tablet now and working fine! 

[Matts3rdchoice]

Having same issue - wife wanting to catch back emmerdale but just blank screen - works on glass but not puks

[d1bbly]

To All. Spent an hour on phone with Sky Support. It seems that a powerdown reset of both Pucs did the job. Also had one connected via wifi with connections dropping and only gettimg 45Mbps. A reset of the router holding the WPS button for 20secs seems to have also sorted that after logging the wifi of the Puc back in . Now getting a good 400+Mbps

[lettice]

Same here on my Sky Stream.

Was fine yesterday as watched a few things on there.

A settings restart though has fixed the issue for me.

So worth trying that.

[APW2]

ITVX is not working 

[Dazzasky]

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@APW2 wrote:

ITVX is not working 

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Try refreshing the apps in the settings but it can take a while for them to refresh, alternatively you could also try a reboot of the puck to see if it resolves it for you @APW2 

[Matts3rdchoice]

Powered pucks off for 1 minute and back on - after a few mins start up tried ITVX and it's working --- although didn't try wife's emmerdale ( think she removed it in frustration yesterday)

[pat1959]

Can't get any programmes on itvx just a black screen

[caesarome]

@pat1959 

Is this on Sky Q, Glass or Stream ?

[gknight1973]

Load up itvx home page comes up but when I load a program its just blank nothing loads up

[Stelee68]

Is anyone struggling to get Itvx?

can't catch up on Emmerdale!! 

[gknight1973]

• Had to reset the sky puck again so all good.

[Fothergill1]

Hi @Stelee68 .  Try restarting the Glass/puck by going into Settings > System Management > Resets & Updates > Restart device.  It takes about 3 minutes to completely reboot. You will have a blank screen for a couple of minutes before the Sky logo appears so don’t be concerned when this happens.

Hopefully that will resolve the issue.