Discussion topic: ITV x not working

This message was authored by: Patrick25 · ‎31 Mar 2024

ITV x programmes not working properly

This message was authored by: mikealanr · ‎31 Mar 2024

You will need to provide more information than "not working properly" - the community will do it's best to assist but we need to understand exactly what's happening.

What is the issue? Is there an error message? Is it all shows on ITVX or specific shows? What have you tried so far to resolve (e.g. reboot or refresh apps).

MikeAlanR

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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

This message was authored by: Fothergill1 · ‎01 Apr 2024

@Patrick25 try refreshing the ITVX app. With the open use the remote to type 0 0 0 0 7 7 7 (note there is nowhere specific to enter this just type it when the ITVX home page is showing on screen). This clears the cache and will hopefully help resolve any issues you are experiencing with the ITVX app.

After entering the code the App should respond by saying “The storage has been cleared”. After this the App will reset and display the privacy & cookies information. Select continue.

No guarantees it will resolve your issue but it's worth a try. Good luck 🤞

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Discussion topic: ITV x not working

ITV x not working

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