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Discussion topic: ITV x not working

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Avatar for Patrick25
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This message was authored by: Patrick25

Message posted on ‎31 Mar 2024 09:18 AM

ITV x not working

ITV x programmes not working properly 

 

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Avatar for mikealanr
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This message was authored by: mikealanr

Message posted on ‎31 Mar 2024 09:35 AM

Re: ITV x not working

Posted by a Superuser, not a Sky employee. Find out more

Hi @Patrick25 

 

You will need to provide more information than "not working properly" - the community will do it's best to assist but we need to understand exactly what's happening.

 

What is the issue? Is there an error message? Is it all shows on ITVX or specific shows? What have you tried so far to resolve (e.g. reboot or refresh apps).

 

MikeAlanR

 

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

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This message was authored by: Fothergill1

Message posted on ‎01 Apr 2024 01:50 AM

Re: ITV x not working

Posted by a Superuser, not a Sky employee. Find out more

@Patrick25  try refreshing the ITVX app.  With the open use the remote to type 0 0 0 0 7 7 7  (note there is nowhere specific to enter this just type it when the ITVX home page is showing on screen).  This clears the cache and will hopefully help resolve any issues you are experiencing with the ITVX app.

 

After entering the code the App should respond by saying “The storage has been cleared”. After this the App will reset and display the privacy & cookies information. Select continue.

 

No guarantees it will resolve your issue but it's worth a try. Good luck 🤞

 

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