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Discussion topic: Playlist issues programmes stop and start on there own.

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This message was authored by David0519 This message was authored by: David0519

Playlist issues programmes stop and start on there own.

We access programmes via playlist and then sometimes just stop and start on there own, especially BBCI player ?

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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Playlist issues programmes stop and start on there own.

Posted by a Superuser, not a Sky employee. Find out more

So the iPlayer will auto-play the next episode ( or an episode from a random show if thinks you might like) when you complete an wathcing a show. At the end of a show in iPlayer, if you don't want to watch the next episode, the best thing to do is to press the back button which will exit the current programme and take you back to the programme page within iplayer. From that point you are then safe to press the Home button and start to navigate around the rest of the Sky platform as usually.

 

If you don't press the back button and just press the home button, then as iplayer is still open it will start to autoplay whatever it has queued up. Its a bit mad really but unfortunately its the way that the iplayer works.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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NOT a Sky Employee

David0519
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This message was authored by David0519 This message was authored by: David0519

Re: Playlist issues programmes stop and start on there own.

Hi Mark, no, that's not the issue. The issue is that a programme is playing, it could have been playing 5 minutes or 1/2 hour but it just starts pausing and playing on its own. We have to either rewind it to kind of reset it or keep pressing play till it stops.

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Playlist issues programmes stop and start on there own.

Posted by a Superuser, not a Sky employee. Find out more

Does this happen on all types of programming? i.e live channels, cloud recordings, or the various catch-up apps. Or is it only specific to iPlayer?



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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David0519
Topic Author
This message was authored by David0519 This message was authored by: David0519

Re: Playlist issues programmes stop and start on there own.

It is specific to playlist programmes, any of them but the worst is BBCI player. Live programmes are perfect. 

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Playlist issues programmes stop and start on there own.

Posted by a Superuser, not a Sky employee. Find out more

Have you already tried the following?

 

  • Unplug the Glass for a couple of minutes in order properly reboot it
  • Try an app refresh Settings > System Management > Resets & Updates > refresh apps. This process is not instant and is carried out in the background so don't expect an instant solution.


Sky Stream user. Former Sky+ HD and Sky Broadband customer
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue


NOT a Sky Employee

David0519
Topic Author
This message was authored by David0519 This message was authored by: David0519

Re: Playlist issues programmes stop and start on there own.

ok, thanks 👍

David0519
Topic Author
This message was authored by David0519 This message was authored by: David0519

Re: Playlist issues programmes stop and start on there own.

I have completed the re-set and the TV power on off but the problem still persists. Is there a tech No for Sky, I think I may need an engineer. I've tried everything now. 

This message was authored by Padam_Padam This message was authored by: Padam_Padam

Re: Playlist issues programmes stop and start on there own.


@David0519 wrote:

I have completed the re-set and the TV power on off but the problem still persists. Is there a tech No for Sky, I think I may need an engineer. I've tried everything now. 


There are no engineers for Sky's streaming products, only the Q satellite service. 

You'll need to try ringing Sky for further troubleshooting. 

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