Discussion topic: I have sky glass 65” tv when I turn it on the screen lights up but it’s stuck on a black screen

This message was authored by: Nikki1992 · ‎30 Sep 2024

When I turn on my sky glass tv the screen powers on but stays black... you can see the lighting Change when you press buttons on the remote. I've tried every reset I could find on here but nothing is working!

This message was authored by: mikealanr · ‎30 Sep 2024

Hi @Nikki1992

Try unplugging it at the mains for 10 minutes and plugging it back in. If that doesn't work try the recovery steps outlined here: https://www.sky.com/help/articles/power-issue-help-sky-glass

Failing this it could be an issue with the panel and you would need to speak to Sky and get a replacement under warranty or at cost if not under warranty.

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

This message was authored by: Nikki1992 · ‎30 Sep 2024

I've tried every reset even the reset holding the button whilst on then switch back on at the mains etc

Discussion topic: I have sky glass 65” tv when I turn it on the screen lights up but it’s stuck on a black screen

I have sky glass 65” tv when I turn it on the screen lights up but it’s stuck on a black screen

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Re: I have sky glass 65” tv when I turn it on the screen lights up but it’s stuck on a black screen

Re: I have sky glass 65” tv when I turn it on the screen lights up but it’s stuck on a black screen

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