Discussion topic: Wrong channel added to playlist. Sky sports Main Event added instead of the Cricket or F1 channel
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Message posted on 30 Sep 2024 12:29 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Wrong channel added to playlist. Sky sports Main Event added instead of the Cricket or F1 channel
I frequently encounter a problem when adding an item from the Sky Sports Cricket ir F1 channel. After clicking to add the item to my playlist, it shows as "series added" on tbe ckrrect channel. However when I come to watch the item, it turns out its tbe Main Event version showing, and then I oftem miss the end of my program as Main Event has switched to football 😖😖😖.
Does anyone know of a way to force the playlist to use the original source broadcast? The Sky Glass interface is clunky at best, and way less intuitive than Sky Q was, but this behaviour is truly awful. It's as if Sky set out to drive customers away! We oay a lot fir this service. Sky Spirts is the main reason stick with Sky, as most other offerings are available elsewhere, but if I can't guarantee seeing the entire broadcast of a sporting event, then therenot much point in it.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
All Replies
Message posted on 30 Sep 2024 09:12 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Wrong channel added to playlist. Sky sports Main Event added instead of the Cricket or F1 chann
Given that the recordings are cloud based this is an issue with Sky's configuration rather than anything locally. Best advice is to email Sky's viewer relations team (viewerR@sky.uk) and they will investigate with the appropriate team.
MikeAlanR
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page