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Discussion topic: I am currently paying sky glass a fee of £4 for my Netflix but I am also paying Netflix 10.99.

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Message posted on ‎18 Jan 2024 09:22 PM

I am currently paying sky glass a fee of £4 for my Netflix but I am also paying Netflix 10.99.

I am currently paying sky glass subscription £4 fir my Netflix account but I'm also paying Netflix 10.99. Initially I paid just the £4 to sky and my Netflix account was credited. 
how to I get this corrected as it's been going on for the last 6 months 

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Message posted on ‎19 Jan 2024 09:38 AM

Re: I am currently paying sky glass a fee of £4 for my Netflix but I am also paying Netflix 10.99.

Posted by a Superuser, not a Sky employee. Find out more

Hi @Mandzees 

 

Is it definitely the same netflix account (i.e same email address), when you activate Netflix on Sky billing direct with netflix should stop:

 

https://www.sky.com/help/articles/apps-on-sky-q-and-glass-using-netflix

 

You can log on to your netflix account and remove payment cards so no future payments can't be taken, but you will need to Speak to netflix customer services re the money they have taken. 

 

 MikeAlanR

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Message posted on ‎19 Jan 2024 09:39 AM

Re: I am currently paying sky glass a fee of £4 for my Netflix but I am also paying Netflix 10.99.

Posted by a Superuser, not a Sky employee. Find out more

@Mandzees  Did you activate netflix when you signed up?  https://www.sky.com/help/articles/apps-on-sky-q-and-glass-using-netflix

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Message posted on ‎19 Jan 2024 09:41 AM

Re: I am currently paying sky glass a fee of £4 for my Netflix but I am also paying Netflix 10.99.

Posted by a Superuser, not a Sky employee. Find out more

Certainly sounds like you have linked a different netflix account with your Sky account, the first time you login to Netflix on the Sky Glass that will link the Netflix and Sky account and inform Netflix to switch the billing over to Sky. 

 

 

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This message was authored by: Mandzees

Message posted on ‎19 Jan 2024 11:21 AM

Re: I am currently paying sky glass a fee of £4 for my Netflix but I am also paying Netflix 10.99.

Yes when I first signed up with sky it was fine and my Netflix payments stopped but they have started again last August so now I'm paying Netflix 10.99 and Sky £4 

 

how do I speak to sky support? Do you know and thank you for your response 

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Message posted on ‎19 Jan 2024 11:40 AM

Re: I am currently paying sky glass a fee of £4 for my Netflix but I am also paying Netflix 10.99.

Did you decide to change to Netflix without ads and made that selection on the Netflix app on another device.?

 

What is your payment method on your Netflix account?

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This message was authored by: MarkGoldsmith

Message posted on ‎19 Jan 2024 12:56 PM

Re: I am currently paying sky glass a fee of £4 for my Netflix but I am also paying Netflix 10.99.

Posted by a Superuser, not a Sky employee. Find out more

If Netflix are charging you you would need to contact Netflix customer services. Unless you are seeing tv additional Netflix charge on your Sky bill?

Sky Stream, Sky Glass Air and Sky Broadband customer

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This message was authored by: Mandzees

Message posted on ‎19 Jan 2024 01:01 PM

Re: I am currently paying sky glass a fee of £4 for my Netflix but I am also paying Netflix 10.99.

thank you I'll get onto them today 

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Message posted on ‎19 Jan 2024 05:02 PM

Re: I am currently paying sky glass a fee of £4 for my Netflix but I am also paying Netflix 10.99.

You can check your Netflix payment method without phoning anybody🤔

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