I am currently paying sky glass a fee of £4 for my Netflix but I am also paying Netflix 10.99.

[Mandzees]

I am currently paying sky glass subscription £4 fir my Netflix account but I'm also paying Netflix 10.99. Initially I paid just the £4 to sky and my Netflix account was credited. 
how to I get this corrected as it's been going on for the last 6 months 

[mikealanr]

Hi @Mandzees 

Is it definitely the same netflix account (i.e same email address), when you activate Netflix on Sky billing direct with netflix should stop:

https://www.sky.com/help/articles/apps-on-sky-q-and-glass-using-netflix

You can log on to your netflix account and remove payment cards so no future payments can't be taken, but you will need to Speak to netflix customer services re the money they have taken. 

 MikeAlanR

[GD1]

@Mandzees  Did you activate netflix when you signed up?  https://www.sky.com/help/articles/apps-on-sky-q-and-glass-using-netflix

[MarkGoldsmith]

Certainly sounds like you have linked a different netflix account with your Sky account, the first time you login to Netflix on the Sky Glass that will link the Netflix and Sky account and inform Netflix to switch the billing over to Sky. 

[Mandzees]

Yes when I first signed up with sky it was fine and my Netflix payments stopped but they have started again last August so now I'm paying Netflix 10.99 and Sky £4 

how do I speak to sky support? Do you know and thank you for your response 

[Exiled-in-HH]

Did you decide to change to Netflix without ads and made that selection on the Netflix app on another device.?

What is your payment method on your Netflix account?

[MarkGoldsmith]

If Netflix are charging you you would need to contact Netflix customer services. Unless you are seeing tv additional Netflix charge on your Sky bill?

[Mandzees]

thank you I'll get onto them today 

[Exiled-in-HH]

You can check your Netflix payment method without phoning anybody🤔