Hi @skywoodzy
You will need to call Sky customer services. We are fellow subscribers on the forum.
See: https://www.sky.com/help/home?DCMP=knc-google-na-0helpsky-skycontact0_skycontact&gad_source=1&gclid=...
Scroll down to need more help and you will see a contact number for Sky. The forum doesn't allow us to post numbers. Additionally if it asks you for your mobile number to send a link when you call, ignore it and it will put you through to someone.
Also see here for info on how the TV works without a subscription: https://www.sky.com/help/articles/sky-glass-without-a-subscription
You will loose the TV guide, and will only be able to access apps and HDMI ports. You can get some Freeview channels if you disconnect from the internet and have an aerial connected. https://www.sky.com/help/articles/tv-input-app-on-sky-glass
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
