Had Essential package now have Glass and Ultimate

[Nuglas]

I have had broadband and essential package for a while, recently upgraded to glass and ultimate packag, assumed ultimate would supersede essential package but am being charged for both which I didn't expect, ultimate is under the streaming section of the bill and essentials under tv and broadband section, is this correct? Do I pay for both essential and ultimate?

[SKY1992bf · Accepted solution]

@Nuglas  You shouldn't no, when did you switch has there maybe a crossover period between the two payments 

see the line below the details on how it works 

https://www.sky.com/help/articles/bills-and-payments-sky-glass-first-bill-after-switching

[Exiled-in-HH]

Did you change your BB package when you subscribed to Ultimate and bought your Glass TV? 

[Nuglas]

No I didn't, I had assumed TV and broadband were separate items and the TV side would be upgraded to Ultimate when I got glass 

[MarkGoldsmith]

As mentioned by @SKY1992bf the TV subscription should get cancelled when your streaming subscription starts. Sky seperate the old school TV subscription, the streaming subscriptions and the broadband/phone subscriptions into different sections/services.

What should have happened is the day you activated the Sky Glass it should have automatically cancelled the TV subscription at midnight the following morning.

[Exiled-in-HH]

What is the current Sky Essentials Package. .... if not Sky BB + Sky Q without subscription channels?

The Sky website has become rather opaque to browsing Sky Packages🤔

[SKY1992bf]

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@Exiled-in-HH wrote:

What is the current Sky Essentials Package. .... if not Sky BB + Sky Q without subscription channels?

The Sky website has become rather opaque to browsing Sky Packages🤔

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@Exiled-in-HH See https://www.sky.com/help/articles/tv-essentials

it does not include broadband

[Exiled-in-HH]

That's only a description of the TV part.... BUT can it be bought without BB... before www.Sky.com became opaque Essential was a BB package which included a Sky Q box minus subscription channels🤔

[SKY1992bf]

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@Exiled-in-HH wrote:

That's only a description of the TV part.... BUT can it be bought without BB... before www.Sky.com became opaque Essential was a BB package which included a Sky Q box minus subscription channels🤔

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@Exiled-in-HH the link I posted is the only one I've ever been aware of, I might be wrong but I don't believe it's available to new customers and can only be downgraded to from a paying subscription 

[Exiled-in-HH]

There was an essential package that was BB + Sky Q box without subscription channels😉

[Exiled-in-HH]

@Nuglas have you received a request to return the Sky Q box?