Glass tv subtitles not right

[Stoppy09]

Hi, it back to normal this morning. But want know why? Could be bug?

Why no one  Sky employee reply to us what happens! Lazy

[Tim+Adams]

Hi @Stoppy09 

Great to hear it's working for you now.

I'm guessing it was just a change needed from Sky's end because less than 24hrs after you reported it and I flagged it up as an issue it was solved which isn't bad in reality.

Thanks,

Tim

[DavePoynt]

Good? 
how the heck was it allowed to happen in the first place.

have sky heard of testing? 😡

[Anonymous]

@DavePoynt 

The chance of a Sky Employee making a comment is quite slim. With all the chaos around playlist and Continue Watching it took weeks for an employee to comment and hold their hands up to a major problem with the system.

If you are looking for a response then drop them an email.

https://www.sky.com/help/articles/how-to-make-a-complaint

[KevNewMedia · Accepted solution]

Hi Everyone

This was a configuration issue that was fixed overnight.

[Anonymous]

And as if by magic 😉

[DavePoynt]

@KevNewMedia @Thanks for update but how did it get through testing? I assume all changes are tested? 

[chyvelah+house]

During coronation concert on bbc1  subtitles  were right in centre of screen since then ( its Tuesday) they have sometimes been the same but a little better but still  centre  but high whats going on very annoying 

[mallots+heugh]

Hello, I am having this issue now too On sky Stream. My brother in law also has Sky Stream and his subtitles are off to the left too intermittently.

Is this issue reoccurring or is there a way I can fix this? 

I have tried restarting the box and also done a factory reset, but it hasn't helped.