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This discussion topic has been answered Discussion topic: Foreign Netflix account on sky glass

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Message posted on ‎02 Mar 2024 11:32 PM

Foreign Netflix account on sky glass

I have opened the Netflix app on my sky glass and been greeted by a Spanish page with 4 unknown people with locked accounts. Where is my homepage and who are these people? Is this a glitch or have I been hacked? I have signed in to my Netflix account on a browser and changed my password just to be on the safe side. Netflix website is asking me to sign up for a subscription? Can anyone help please?

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Message posted on ‎02 Mar 2024 11:37 PM

Re: Foreign Netflix account on sky glass

Posted by a Superuser, not a Sky employee. Find out more

Hi @JipJo69 

 

It sounds like a hacked account. You can sign out off all devices and then log back in as per the info here: https://help.netflix.com/en/node/13243

 

If the email address on your account has been changed see: https://help.netflix.com/en/node/111934

 

But netflix is a 3rd party app which Sky have no control over and you will need to speak to Netflix support for further assistance.

 

MikeAlanR

 

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

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Superuser
This message was authored by: mikealanr Answer

Message posted on ‎02 Mar 2024 11:37 PM

Re: Foreign Netflix account on sky glass

Posted by a Superuser, not a Sky employee. Find out more

Hi @JipJo69 

 

It sounds like a hacked account. You can sign out off all devices and then log back in as per the info here: https://help.netflix.com/en/node/13243

 

If the email address on your account has been changed see: https://help.netflix.com/en/node/111934

 

But netflix is a 3rd party app which Sky have no control over and you will need to speak to Netflix support for further assistance.

 

MikeAlanR

 

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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