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Discussion topic: Glass Tv

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This message was authored by DEE63 This message was authored by: DEE63

Glass Tv

My glass TV keeps cutting out and freezing and showing blue screen and I have to keep putting in my internet password very annoying 

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This message was authored by mikealanr This message was authored by: mikealanr

Re: Glass Tv

Posted by a Superuser, not a Sky employee. Find out more

Hi @DEE63 

 

It sounds like your WiFi signal is marginal. Who is your ISP? You may be able to meet "booster discs" (wireless repeater) for free depending on your package. Alternatively could you connect your Glass via ethernet cable or home plugs?

 

MikeAlanR 

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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
DEE63
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This message was authored by DEE63 This message was authored by: DEE63

Re: Glass Tv

I'm with sky broadband get a booster near Tv and all the lights are on ??

This message was authored by mikealanr This message was authored by: mikealanr

Re: Glass Tv

Posted by a Superuser, not a Sky employee. Find out more

Hi @DEE63 

 

What broadband speed do you get? Also what speeds are you getting on Glass? 

 

You can check this via netflix:

 

1) Begin from the Netflix Home screen.

2) Navigate left to open the menu, then select Settings.

3) Scroll across and Select "Get Help".

4)Select Check your Network.

 

MikeAlanR

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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
This message was authored by Jporch316 This message was authored by: Jporch316

Re: Glass Tv

Posted by a Superuser, not a Sky employee. Find out more

@DEE63 

Boosters tend to grab an already weak signal and create a secondary WiFi network with the same name - often causing more issues 

 

you d be better off with a mesh WiFi network or a cheaper alternative a set of powerline adapters 

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43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims. Pretend guitar aficionado .. rock on!
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