@Radpm2
If within the two year warranty, call Sky to book a swap-out.
Outside the warranty, some posts have suggested tightening screws and/or opening up the enclosure and checking the copious strips of adhesive tape used during assembly: obviously that's at your own risk.
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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
