Geo location servers - issues with incorrect IP location

[MarkGoldsmith]

@adrian18 - if on one of your devices connected to your network you browse to the iplocation.net website, it will tell you your ip address and which location that IP address is based from.

What tends to happen is that due to a shortage of UK based IPs, a number of ISPs may grant you a non-UK based IP, which will prevent the Sky services from working for UK customers.

[Chloe-W22]

@adrian18 Thank you! I've escalated your post to one of our Community Messaging agents who will invite you to a private conversation here on the Community, look out for the chat bubble appearing on your screen, for more information on Community Messaging you can click here.

We need a private chat to access your account, and for you to send us the IP address 🙂

[Lisa-P1987]

Thanks for escalating this. We’ve sent @adrian18 an invite to chat.

[Lisa-P1987]

We are still looking to help you @adrian18 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Marcusarelius]

Hi,

I have the same issue. I am with full fibre with a static IP address and get the Failed location check when downloading content. I have already contacted my internet provider, and still waiting for a response

Can someone contact me to whitelist my ip address please?

[Chrisee]

@Marcusarelius following the previous solution for customer's with similar issues I have escalated your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Marcusarelius to chat.

[Jackie662]

i have an issue that my sky box was firstly installed while living in Guernsey, Channel Islands.  How can i arrange a new box or even an engineer to visit.  My husband died in September and i'm still getting news and weather from Guernsey which is what i dont want.  Im in Manchester.  

Im interested in my current new location news and weather.

Please help.

Thanks

[Jackie662]

yes.

ive change to sky with broadband tv and mobile.

[KevNewMedia]

Hi @Jackie662 

Welcome to the Sky Community 😀

I'm sorry to hear of your husband passing and that your regional news and weather isn't up-to-date.

I've escalated your post to our Community Messaging team, and they will be in touch over the next 48 hours. Just check back here every now and again. You're looking for the chat bubble in the bottom corner of the thread.

For more information on how the service works, click here https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Greenfingers001]

Thanks for escalating this. We’ve sent @Jackie662 an invite to chat.

[Lisa-P1987]

We are still looking to help you @Jackie662 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[harveypod]

Good afternoon

We have just switched to WessexInternet total fibre and are getting download location failed. I have check my IP address and see this so do not understand why the location is not working.

There's no agents availble on sky help today either.....

[MarkGoldsmith]

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@harveypod wrote:

Good afternoon

We have just switched to WessexInternet total fibre and are getting download location failed. I have check my IP address and see this so do not understand why the location is not working.

There's no agents availble on sky help today either.....

Correct - the Sky Call Centre is being affected by the global IT systems being widely reported.

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[harveypod]

Did cross my mind that it could also be part of the problem as we onboarded today