Faulty sky glass tv

[DEXTER1297]

So had my sky glass TV replaced today but the new one appears faulty.  Firstly, on plugging it in it had a black screen with green T and words HDMI 0 and something else D....  Anyway, from that I rebooted TV and it now has a blue screen with Remote control setup but it WILL NOT accept any remote control activation. Is there any override from this screen to get me further into the TV - HELP 

or is this definitely a non-starter and I just wait for my new one again in two days!!

[Mark39 · Accepted solution]

That's not the normal customer experience, so I'd give Sky a call. I suspect another replacement will be needed.

[DEXTER1297]

Thank you - I thought that would be the case