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Discussion topic: Dull stripe in Picture Sky Glass

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This message was authored by: Mobee0902

Dull stripe in Picture Sky Glass

Hi I seem to have a problem with the picture on my Sky Glass TV. The picture is ok until you look at the right hand side of the screen and there is a dull stripe 

IMG_0599.jpeg

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This message was authored by: BenJoBanjo

Re: Dull stripe in Picture Sky Glass


@Mobee0902 wrote:

Hi I seem to have a problem with the picture on my Sky Glass TV. The picture is ok until you look at the right hand side of the screen and there is a dull stripe 

IMG_0599.jpeg


Turn it off at the wall for 10 minutes then power it back on and see if it clears it. 

This has been an on-going software glitch since Sky Glass launched. If the reboot doesn't clear it and you're still within warranty (2 years) then give Sky a ring for further troubleshooting and potential replacement of the TV. 

This message was authored by: Fothergill1

Re: Dull stripe in Picture Sky Glass

Posted by a Superuser, not a Sky employee. Find out more

@Mobee0902  I had exactly the same thing on my Sky Glass a couple of years ago.  A normal reboot didn't help so I left ity inplugged overnight and when plugged it in again the line had disappeared and luckily never came back.  Try this but if it doesn't work or the problem returns I would follow the advice given by @BenJoBanjo and call Sky to discuss a replacement assuming it is still within the 2 year warranty period.

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