Posted by a Superuser, not a Sky employee. Find out more
@KTBE The only advice we can give is that if you need to do this call sky and they will talk you through the process
it is unwise for you to try this on your own without the support of sky on the end of the phone as doing it sometimes bricks the device and only sky can reverse it
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Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
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Posted by a Superuser, not a Sky employee. Find out more
@KTBE The only advice we can give is that if you need to do this call sky and they will talk you through the process
it is unwise for you to try this on your own without the support of sky on the end of the phone as doing it sometimes bricks the device and only sky can reverse it
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
If you would like to post a “Send Your Thanks to Sky” message please click Here
Posted by a Superuser, not a Sky employee. Find out more
You only do any factory reset while speaking on the phone to a sky advisor, read what happens in the settings about factory resets and your account details
I've done a factory reset on my Gen 2 without ringing Sky, didn't even have to sign in again to Netflix, had to do it as the microphone button didn't work, everything is fine now hopefully
