Can’t connect sky glass with Ethernet cable

[Trace647]

I'm trying to connect with an Ethernet cable as WiFi keeps dropping out. It gets as far as getting up address and then says it can't find it

[GD1]

@Trace647  Try restarting your hub , also make sure your doing a network reset in the Glass TV settings menu.

[Trace647]

Hi, thanks for your answer. I have reset everything numerous times and that hasn't worked

[Jporch316]

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@Trace647 wrote:

Hi, thanks for your answer. I have reset everything numerous times and that hasn't worked

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Try swapping the port you are plugging into on the router 

also try a different ethernet cable 

[Trace647]

I have tried this with no sucess. It never gets past acquiring ip address.

[Jporch316]

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@Trace647 wrote:

I have tried this with no sucess. It never gets past acquiring ip address.

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Have you rebooted your router ?

[Trace647]

Yes, several times and I have rebooted the glass too

[Jporch316]

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@Trace647 wrote:

Yes, several times and I have rebooted the glass too

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Have you tried a different ethernet cable or a different port on your router ?

[Trace647]

Yes both. Still doesn't work