Discussion topic: Mason

This message was authored by: Mason20 · ‎08 Aug 2025

My sky glass tv is stuck on a software update and won't let me use the tv

This message was authored by: Daniel0210 · ‎08 Aug 2025

I will move your post from the Sky+ board.

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This message was authored by: BenJoBanjo · ‎08 Aug 2025

@Mason20 wrote:
My sky glass tv is stuck on a software update and won't let me use the tv

Connect it to your router with an ethernet cable and restart it. This should allow the update to finalise.

This message was authored by: Fothergill1 · ‎08 Aug 2025

Hi @Mason20 Try the procedure in the following link but if you are still having issues after that then call Sky for some additional troubleshooting. https://www.sky.com/help/articles/setting-up-sky-glass-updating-software

As suggested by @BenJoBanjo connecting your Glass TV via an Ethernet cable may also help (I think it is included in the link)

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Discussion topic: Mason

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