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Message posted on ‎25 Feb 2025 06:21 PM - last edited: ‎26 Feb 2025 08:39 AM by Staff

CH4 app keeps playing sound in the background

I have a problem with my Gen 2 today, After watching West Wing on the C4 catch-up. I switched the tv off. After that at random intervals there would be a sudden burst of sound coming from the switched off set. I switched back on, ,came out of the app and went on to Sky News. I then switched off again but I still get random burst of sound from the C4 show coming through. Very strange!  EDIT TO ADD> I just switched back on after switching off on Sky News and the home screen comes up with the West Wing dialogue still playing in the background. 

 


Moderator note: Changed title to reflect topic more.

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Sky Stream since launch with Philips 55" Mini LED. Sky Glass Gen 2 55" now added.
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Message posted on ‎25 Feb 2025 06:23 PM

Re: You've purchased and received your Sky Glass Gen 2, what are your thoughts on how it performs?

Posted by a Superuser, not a Sky employee. Find out more

Hi @Carnoch04 

 

That was a bug a while ago with the C4 app. The work around was to ensure you quit out the app before going to the home screen and powering off there. It might be worth rebooting in the meantime to stop the bursts of audio.

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

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This message was authored by: mikealanr Answer

Message posted on ‎25 Feb 2025 06:23 PM

Re: You've purchased and received your Sky Glass Gen 2, what are your thoughts on how it performs?

Posted by a Superuser, not a Sky employee. Find out more

Hi @Carnoch04 

 

That was a bug a while ago with the C4 app. The work around was to ensure you quit out the app before going to the home screen and powering off there. It might be worth rebooting in the meantime to stop the bursts of audio.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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Message posted on ‎25 Feb 2025 06:23 PM

Re: You've purchased and received your Sky Glass Gen 2, what are your thoughts on how it performs?

Posted by a Superuser, not a Sky employee. Find out more
@Carnoch04 wrote:

I have a problem with my Gen 2 today, After watching West Wing on the C4 catch-up. I switched the tv off. After that at random intervals there would be a sudden burst of sound coming from the switched off set. I switched back on, ,came out of the app and went on to Sky News. I then switched off again but I still get random burst of sound from the C4 show coming through. Very strange! 

@Carnoch04 

 

Is it the same issue that many of us (including me) had an issue with on gen 1 in this thread 

 

https://helpforum.sky.com/t5/Sky-Glass-Live/Sound-still-playing-when-switching-on-glass/m-p/4920302#...

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43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M350 hub 5x. Four sky mobile sims.
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