Discussion topic: Sound still playing when switching on glass
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Message posted on 06 Feb 2025 05:44 PM
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Sky Glass program does not disconnect
If I have been watching TV in the morning and switch off, I find that when I switch it on again in the evening I can hear the previous program but there is no picture and only the menu. I cannot then connect to another channel without doing a reset. This happens at least 3 or 4 times a week.
Message posted on 06 Feb 2025 08:14 PM
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Re: Sky Glass program does not disconnect
Message posted on 06 Feb 2025 08:17 PM
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Re: Sky Glass program does not disconnect
@Jporch316 wrote:
Hi @CMD118
sounds like a similar issue being experienced by users in the thread below
@GD1 can you merge please
Merged
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 09 Feb 2025 05:54 PM
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Re: Sound still playing when switching on glass
I've been having the same issue , again both Paramount Plus and Channel 4.
With channel 4 particulary, if I turn my TV on and want to watch something else on a different app, it won't work. The only way to fix it, is to go into the 4 app, come out of the episode that's started playing (often not the one I was watching when I switched off) and go to the 4 menu.
Sometimes, I just have to turn my glass off at the wall and turn it back on.
It's quite annoying.
Message posted on 15 Feb 2025 05:50 PM
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Re: Sound still playing when switching on glass
Has anyone got an answer to this? We are having the same issue. It's only channel 4 on demand and Paramount +. Sometimes it plays even with the TV on standby. Seems odd this has started playing up since Sky announced their Gen 2 sky glass.
Message posted on 23 Feb 2025 08:04 PM
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Re: Sound still playing when switching on glass
Yes, I have the same issue on paramount +
Very annoying.
Message posted on 30 Mar 2025 05:34 AM
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Re: Sound still playing when switching on glass
Same problem with my sky glass. I usually go into settings and reset the telly or refresh apps which helps for a while but the problem comes back and is really annoying.
Message posted on 16 Apr 2025 12:32 PM
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Re: Sound still playing when switching on glass
yes i have the same, even with programmes i have finished watching on paramount, they start from the beginning. To stop it i have to turn my sky glass off at the plug. I have gone into settings on paramount and turned off auto play as recpommended on another forum but no good. The sound sometimes kicks in when the TV is off too, i was just in my living room the other day and the sound started but the screen was black.
Message posted on 16 Apr 2025 12:33 PM
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Re: Paramount Plus sound still playing when switching on glass
i agree, it always seems to be the scenes that children should not hear!!!
Message posted on 16 Apr 2025 01:01 PM
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Re: Sound still playing when switching on glass
I have paramount plus back now - I'll do some testing on my gen2 as the original issue was on my gen 1
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M350 hub 5x. Four sky mobile sims.
Message posted on 16 May 2025 09:55 AM
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Re: Sound still playing when switching on glass
It's been happening to me for months now and I have tried everything I could think of to stop it but it's getting to the point where I have to turn the tv off at the wall before it will work again. Also it's started to turn on in the middle of the night and start playing the audio, in a dark room with zero movement. And it's always paramount+
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