CH4 app keeps playing sound in the background

[Carnoch04]

I have a problem with my Gen 2 today, After watching West Wing on the C4 catch-up. I switched the tv off. After that at random intervals there would be a sudden burst of sound coming from the switched off set. I switched back on, ,came out of the app and went on to Sky News. I then switched off again but I still get random burst of sound from the C4 show coming through. Very strange!  EDIT TO ADD> I just switched back on after switching off on Sky News and the home screen comes up with the West Wing dialogue still playing in the background. 

Moderator note: Changed title to reflect topic more.

[mikealanr · Accepted solution]

Hi @Carnoch04 

That was a bug a while ago with the C4 app. The work around was to ensure you quit out the app before going to the home screen and powering off there. It might be worth rebooting in the meantime to stop the bursts of audio.

MikeAlanR

[Jporch316]

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@Carnoch04 wrote:

I have a problem with my Gen 2 today, After watching West Wing on the C4 catch-up. I switched the tv off. After that at random intervals there would be a sudden burst of sound coming from the switched off set. I switched back on, ,came out of the app and went on to Sky News. I then switched off again but I still get random burst of sound from the C4 show coming through. Very strange! 

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@Carnoch04 

Is it the same issue that many of us (including me) had an issue with on gen 1 in this thread 

https://helpforum.sky.com/t5/Sky-Glass-Live/Sound-still-playing-when-switching-on-glass/m-p/4920302#...