Bought sky glass TV several years ago

[Jan2]

Hi hope I'm in the right place ,I left Sky several years ago. Saw the new sky offer and rejoined on Tues £18 rolling contract. So here my problem begins I went to watch a sky program asked for my pin as my pin did not work I phoned sky. Last night one hour thirty minutes later no joy,she did get me to bring up sky glass so now the screen is up wanting my pin and can't get out . Do you think my old sky glass is not linked to my new sky Essentials? This morning sky would phone me as yet nothing and no TV. I'm at my wits end and ready to cancel. Thanks

[Jporch316]

@Jan2 

Is it during setup that your pin fails? 

try pulling the plug on the pin screen then boot back up and it sometimes skips the pin screen on the next run through 

am assuming you have tried the last 4 digits of your mobile no

[Jan2]

Thanks yes last four digits phone,tried your suggestion but did not skip 😞 the odd thing is phoning Sky they dont recongnise my number ?

[peter-marlow+1966]

 
Jan2

Is the tv working  OK now?

[Jan2 · Accepted solution]

No it's stuck on Sky glass welcome page as the pin won't work,remote does not turn TV off so pulled it out at the wall. Going to be a long lonely night for me I'm afraid 

[Jan2]

Hi after at least three hours on phone for help I have found out I have my old Sky glass TV account and new stream account. So reading this article it says request your glass TV be removed,ask them to make sky stream puck the soul primary device. Simple not on your life 😞 So they are phoning me tomorrow? why at a loss and still no TV  thanks for all your help