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Discussion topic: Sky glass remote not working

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This message was authored by deanne1 This message was authored by: deanne1

Sky glass remote not working

The circle button on the remote is not working everything else on the remote is


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This message was authored by Jporch316 This message was authored by: Jporch316 Answer

Re: Sky glass remote not working

Posted by a Superuser, not a Sky employee. Find out more

@deanne1 wrote:

The circle button on the remote is not working everything else on the remote is


Try a reset on the remote first 

The remote can be reset and paired again following these steps;

  1.   Press and hold 7 and 9 together on your Sky remote for three seconds.
  2.   Press and hold 4 and 6 together for three seconds.
  3.   Press and hold 1 and 3 together for three seconds and follow the on-screen instructions.

if that doesn't fix then I suggest you have a faulty remote ... you can apply to replace the remote under warranty via this link 

 

https://www.sky.com/help/forms/streaming-tv-remote

 

in the interim you can use a sky q remote to control the tv (if you have one )

——————————————————————————
43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. Pretend guitar aficionado .. rock on!

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This message was authored by Jporch316 This message was authored by: Jporch316 Answer

Re: Sky glass remote not working

Posted by a Superuser, not a Sky employee. Find out more

@deanne1 wrote:

The circle button on the remote is not working everything else on the remote is


Try a reset on the remote first 

The remote can be reset and paired again following these steps;

  1.   Press and hold 7 and 9 together on your Sky remote for three seconds.
  2.   Press and hold 4 and 6 together for three seconds.
  3.   Press and hold 1 and 3 together for three seconds and follow the on-screen instructions.

if that doesn't fix then I suggest you have a faulty remote ... you can apply to replace the remote under warranty via this link 

 

https://www.sky.com/help/forms/streaming-tv-remote

 

in the interim you can use a sky q remote to control the tv (if you have one )

——————————————————————————
43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. Pretend guitar aficionado .. rock on!
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