4

This discussion topic has been answered Discussion topic: Bought sky glass TV several years ago

Reply
This message was authored by: Jan2

Bought sky glass TV several years ago

Hi hope I'm in the right place ,I left Sky several years ago. Saw the new sky offer and rejoined on Tues £18 rolling contract. So here my problem begins I went to watch a sky program asked for my pin as my pin did not work I phoned sky. Last night one hour thirty minutes later no joy,she did get me to bring up sky glass so now the screen is up wanting my pin and can't get out . Do you think my old sky glass is not linked to my new sky Essentials? This morning sky would phone me as yet nothing and no TV. I'm at my wits end and ready to cancel. Thanks


Best Answers
Avatar for Jan2
Level 2 icon
Topic Author
This message was authored by: Jan2 Answer

Re: Bought sky glass TV several years ago

No it's stuck on Sky glass welcome page as the pin won't work,remote does not turn TV off so pulled it out at the wall. Going to be a long lonely night for me I'm afraid 

View this Answer within the discussion

Did this answer not help you?

Reply

All Replies

This message was authored by: Jporch316

Re: Bought sky glass TV several years ago

Posted by a Superuser, not a Sky employee. Find out more

@Jan2 

 

Is it during setup that your pin fails? 

try pulling the plug on the pin screen then boot back up and it sometimes skips the pin screen on the next run through 

 

am assuming you have tried the last 4 digits of your mobile no

——————————————————————————
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.
Avatar for Jan2
Level 2 icon
Topic Author
This message was authored by: Jan2

Re: Bought sky glass TV several years ago

Thanks yes last four digits phone,tried your suggestion but did not skip 😞 the odd thing is phoning Sky they dont recongnise my number ?

This message was authored by: peter-marlow+1966

Re: Bought sky glass TV several years ago

Posted by a Superuser, not a Sky employee. Find out more

 

 
Jan2

Is the tv working  OK now?

P c marlow
Avatar for Jan2
Level 2 icon
Topic Author
This message was authored by: Jan2 Answer

Re: Bought sky glass TV several years ago

No it's stuck on Sky glass welcome page as the pin won't work,remote does not turn TV off so pulled it out at the wall. Going to be a long lonely night for me I'm afraid 

Did this answer not help you?

Reply
Answered - Go to Answer