Awful

[Stucarp68]

Another poor show from sky tv after 4 replacements skyglass has acquired another network fault simply give up this time sending tv back and cancelling contract with immediate affect 

this is the worst tv ever bought fault after fault 

not being able to watch tv properly for over 6 months 

but still get charge every month they run checks and can see the faults but do nothing about it 

I'm now intouch with the financial ombudsman to get money back as the service I'm paying for I don't receive enough is enough 

[TimmyBGood]

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@Stucarp68 wrote:

I'm now intouch with the financial ombudsman to get money back as the service I'm paying for I don't receive enough is enough 

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Perhaps be aware that while the 'financial ombudsman' as oversight of credit agreements, delivery of a service such a subscription television is outside their remit.

[Mark39]

@Stucarp68 you've been exceptionally unlucky to have had 5 faulty Glass TVs. Mine has been fine since I got it nearly 4 years ago.

[Dazzasky]

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@Stucarp68 wrote:

Another poor show from sky tv after 4 replacements skyglass has acquired another network fault simply give up this time sending tv back and cancelling contract with immediate affect 

this is the worst tv ever bought fault after fault 

not being able to watch tv properly for over 6 months 

but still get charge every month they run checks and can see the faults but do nothing about it 

I'm now intouch with the financial ombudsman to get money back as the service I'm paying for I don't receive enough is enough 

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I understand your frustration however, you apparently don't understand the " business " of the Financial Ombudsman @Stucarp68 

[Stucarp68]

Sorry fully understand that money is owed by the consumer credit act 2015 as I service I have paid over 2 years for I've been unable to watch 

[TimmyBGood]

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@Stucarp68 wrote:

money is owed by the consumer credit act 2015 as I service I have paid over 2 years for I've been unable to watch 

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But the credit agreement is for the hardware purchase rather than the content service, so it's going to get complicated...

It's the Consumer Rights Act (2015) which is probably relevant.

[Jporch316]

@Stucarp68 

What kind of network fault ? Have all the glass sets had the same fault ?

[Stucarp68]

Black screen unable to connect to WiFi unable to watch uhd sky sports as it freezes 

tv turns off and says no connection 

[Stucarp68]

Worst 2 years ever 

[Stucarp68]

Update sky have admitted there fault and have today refunded me 18 months subscription charges and have cancelled the sky glass and refunded me 8 months payments also picked up tv and sky pucks 

well done for actually listening to the customer