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Discussion topic: Amazon music app

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This message was authored by Pippa61 This message was authored by: Pippa61

Amazon music app

Hi Amazon Music app is not showing up on my Sky Glass. Technical help say it should be there and keep getting me to reboot the tv and telling me it will magically appear in 24 hrs. This has been going on for months. Now tonight tech help say Amazon Music app is not available on sky glass at all. Can anyone help. Is it or isn't it an app for glass ?  I'm so confused. 

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This message was authored by mikealanr This message was authored by: mikealanr

Re: Amazon music app

Posted by a Superuser, not a Sky employee. Find out more

Hi @Pippa61 

 

It is on Sky Glass, I have just checked as replying to this, so should be showing on yours. Some questions:

 

1) Have you tried refreshing apps rather than just rebooting?

2) What happens when you try and launch it via voice?

3) What software version is your Glass on? (Go settings > system management)

 

Just wondering if you need to force a software update, but Sky should be guiding you through this, or replacing the the TV if can't get it to work.

 

MikeAlanR

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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Amazon music app

@Pippa61 how did you contact Sky Technical support rather than Sky Customer Services?

Exiled in HH
This message was authored by Paul+Boland This message was authored by: Paul+Boland

Re: Amazon music app

@Pippa61 

 

Where are you based UK or Republic of Ireland

 

Amazon Music App in regards Sky Q/Sky Glass/Sky Stream is UK only at the moment

The reason is likely due to Amazon Music is not included with Prime Subscription  in Republic of Ireland

 

The Amazon Music App has never been made available for Sky Glass/Stream in Republic of Ireland  and I have not seen any info yet if will be made available at later stage

‐-----‐----------------‐-------------------------------------
Sky Glass 65 inch and 2 Sky Stream Pucks
Gigabit Siro 100% Fiber Broadband with Digiweb
1000 Mbps download and 200 Mbps upload speed
I only use wired ethernet with Sky Glass and Sky Stream Pucks
This message was authored by Paul+Boland This message was authored by: Paul+Boland

Re: Amazon music app

@Exiled-in-HH 

 

Sky Ireland has a dedicated technical support phone number it's just for Sky Glass/Sky Stream customers in Republic of Ireland

 

When I ordered by phone the Sky Glass in August 2022 I was given Sky Glass/Stream dedicated technical support phone number

The welcome email also listed that direct number I was to use if I had any issues with Sky Glass/Stream

 

It's a totally different phone number to Sky Customer services  

 

I don't know if UK customers also have a  dedicated Sky Glass support phone number 

 

 

‐-----‐----------------‐-------------------------------------
Sky Glass 65 inch and 2 Sky Stream Pucks
Gigabit Siro 100% Fiber Broadband with Digiweb
1000 Mbps download and 200 Mbps upload speed
I only use wired ethernet with Sky Glass and Sky Stream Pucks
Pippa61
Topic Author
This message was authored by Pippa61 This message was authored by: Pippa61

Re: Amazon music app

But I am in Ireland and I do get Amazon Music with my Amazon Prime .... I can get it on my phone and my laptop and was told I'd get it on Glass. So that's really confusing to hear this 🙈

Pippa61
Topic Author
This message was authored by Pippa61 This message was authored by: Pippa61

Re: Amazon music app

I've refreshed the app about 20 times, tech help got me to update tv to latest version and when I try voice it just says 'can't do that'. 
🙈🙈🙈🙈🙈

Pippa61
Topic Author
This message was authored by Pippa61 This message was authored by: Pippa61

Re: Amazon music app

Yes, twice !!!  And they keep telling me they've sorted it, to wait 24 hrs and it will come up. Which they've been saying for months now 😵💫

Pippa61
Topic Author
This message was authored by Pippa61 This message was authored by: Pippa61

Re: Amazon music app

Customer service put me through to them I believe. 

This message was authored by Paul+Boland This message was authored by: Paul+Boland

Re: Amazon music app

@Pippa61 

Amazon Music is not included with Prime Subscription in Republic of Ireland

 

There is a separate subscription it's called Amazon Music Unlimited available in Republic of Ireland that has nothing to do with Prime Subscription

 

The Amazon Music app on Sky Q/Sky Glass/Stream is for UK customers only who get Amazon Music included free as part of their Prime Subscription

 

Are you based In Republic of Ireland or Northern Ireland

 

Northern Ireland  is UK

‐-----‐----------------‐-------------------------------------
Sky Glass 65 inch and 2 Sky Stream Pucks
Gigabit Siro 100% Fiber Broadband with Digiweb
1000 Mbps download and 200 Mbps upload speed
I only use wired ethernet with Sky Glass and Sky Stream Pucks
Pippa61
Topic Author
This message was authored by Pippa61 This message was authored by: Pippa61

Re: Amazon music app

This is what I'm realising. So annoying. Thanks for this 🙏

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