3 horizontal lines across top of sky glass screen

[Al454sailing]

Hello,

I have three horizontal lines across the top of the sky glass tv.

Tried reset, back to factory setting and still there.

contacted Sky technical assistance, who told me it will disappear with time as maybe a software issue! This happens to 1 in 14,000 TV they told me and they've never had to replace a TV for this issue!

I've had the tv since sky glass came out so out of warranty, Sky said there would be a £365 charge to replace the tv! This would be for a refurbished one too.

I'm still paying for the TV on the credit agreement so suprised that Sky want to charge me for a replacement TV.

Anyone else seen this issue?

[mikealanr · Accepted solution]

Hi @Al454sailing 

The credit agreement is a loan for the TV and is completely separate from the warranty. The TV is your property and you have to make the repayments, it's not a hire purchase type arrangement. Sky clearly publish the warranty: https://www.sky.com/help/articles/warranty-sky-glass. 

This has been reported on the forum in a couple of posts recently too, the only advice further to this is try a power down for a prolonged period, e.g overnight and see if that clears it. However if it's hardware related, there isn't much else you can do other than have it replaced or make a formal complaint to Sky and see if they will budge: https://www.sky.com/help/articles/how-to-make-a-complaint

But they aren't obliged to based on the agreement.

MikeAlanR