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Discussion topic: Sky glass damaged screen

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This message was authored by Fiona9988 This message was authored by: Fiona9988

Sky glass damaged screen

Hi, I've had my sky glass for roughly a year, my partner moved it whilst decorating and it slipped and cracked the screen. Can I replace it? (I understand I'm still liable for the cost of the damaged one) but I need to know if I can get another one as it's the main tv in the house . It's not insured unfortunately. 


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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith Answer

Re: Sky glass damaged screen

Posted by a Superuser, not a Sky employee. Find out more

@Fiona9988 wrote:

Hi, I've had my sky glass for roughly a year, my partner moved it whilst decorating and it slipped and cracked the screen. Can I replace it? (I understand I'm still liable for the cost of the damaged one) but I need to know if I can get another one as it's the main tv in the house . It's not insured unfortunately. 


You should be able to purchase a new Sky Glass if you wish by phoning Sky. 

 

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number. If you are in the ROI on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Sky Stream and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue


Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here

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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith Answer

Re: Sky glass damaged screen

Posted by a Superuser, not a Sky employee. Find out more

@Fiona9988 wrote:

Hi, I've had my sky glass for roughly a year, my partner moved it whilst decorating and it slipped and cracked the screen. Can I replace it? (I understand I'm still liable for the cost of the damaged one) but I need to know if I can get another one as it's the main tv in the house . It's not insured unfortunately. 


You should be able to purchase a new Sky Glass if you wish by phoning Sky. 

 

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number. If you are in the ROI on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Sky Stream and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue


Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
Fiona9988
Topic Author
This message was authored by Fiona9988 This message was authored by: Fiona9988

Re: Sky glass damaged screen

Thank you so much 

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