Sky communication for disabled people is poor

[Dannybhoi]

I really do not make telephone calls. I hate it with a passion, as it creates so much anxiety. I don't like navigating AI and voice prompts for menus. Sky have a chat service but it is sometimes not functional and you can't communicate after office hours. 

I would prefer to email and not have to use chats or make calls. This BTW is not just limited to Sky - I had to make a complaint to BT to get assistance. 

I did change my address with Sky - only to find this has not been done. I did with the Sky Chat. 

Not great service at all.  And don't tell me that I should ask someone else to phone on my behalf - I find that incredibly patronising. 

I hate to know what elderly folk have to put up with in this digital age. 

Moderator notes: Edited title to remove swearing

[Daniel0210]

@Dannybhoi 

You've previously been advised how to register with the Accessibility Team. 
https://helpforum.sky.com/t5/Account-Billing/Message-about-restricted-account/m-p/5043655#M262727 

[TimmyBGood]

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@Dannybhoi wrote:

I would prefer to email and not have to use chats or make calls. This BTW is not just limited to Sky - I had to make a complaint to BT to get assistance. 

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That's because email is extremely difficult to validate to any satisfactory degree, and Ofcom gets distinctly unhappy with ISPs that make account changes without adequate security checks.  Realistically it's also an extremely inefficient communication mode for call centre staff to deal with, and ISP profit margin on any particular subscription is already rather thin.

[SKY1992bf]

@Dannybhoi sky have a dedicated team which you may be interested in registering your account with if you haven't already done so, there are contact options that don't involve a call

https://www.skyaccessibility.sky/

[Dannybhoi]

And I did get hold of them. And they did not change my address as requested. And your point is what exactly? [Removed]

Moderator notes: Removed foul langauge 

[Dannybhoi]

There are ways to confirm instructions by email... also secure email.  

I have had to endure years of Egress emails from local authorities... 

[Dannybhoi]

I have used them. And my request was not actioned. Bad service. 

[Dannybhoi]

People telling me about accessibility teams: 

all good and well - if they do what you request. It is a LIMITED service - only office hours etc. 

This is what disabled people have to put up with constantly. Half baked services. 

[Daniel0210]

@Dannybhoi 

As we've told you repeatedly now if you have health issues that might affect your ability to communicate, then all contact should be made through the Sky Accessibility Team. 

I don't know what their operating hours are but you will need to persevere in contacting them. There's no point in venting to other customers who are trying to help,you.

[Dannybhoi]

@Daniel0210 ir you don't have anything helpful to add. Please refrain from further communication. And I will vent. Hopefully some Sky employee will take note! 🤬

[GD1]

@Dannybhoi  No one from Sky will pick this up, this is a customer helps customer community, please take a read here https://helpforum.sky.com/t5/Members/ct-p/members

[MrRichAllen1976]

@Dannybhoi I know you're annoyed with the current situation, I would be as I'm disabled myself, but please stop with the bad words unless you're itching to get on the wrong side of the Mods' banning stick.

[yome]

I have mobility problems and a hearing loss so to do things over the phone gets really challenging at times.

[Daniel0210]

@yome 

I see you've been a Community user for a while now so presumably are already registered with the Accessibility Team? 

If not, and you have health issues that might affect your ability to communicate, it may be worth registering with the Sky Accessibility Team who may be able to help now or in the future. Once registered there are also different methods of communication with this team other than phoning so have a look at the related links here… ~

https://www.skyaccessibility.sky/

https://www.sky.com/help/articles/accessibility-information-sky-mobile-broadband-and-talk-customers

https://www.sky.com/help/articles/third-party-assistance

[yome]

Thanks I never knew about this until now I will join them.