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Discussion topic: Sky Stream remote Questions

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Debzi00
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This message was authored by Debzi00 This message was authored by: Debzi00

Sky Stream remote Questions

‎25 Jan 2024 07:32 PM

Hi

 

My mum has Alzheimer's and I have just gotten Sky Stream as she was unable to use her new smart tv but had managed fine with her old Sky box. However the Sky Stream remote doesn't have a tv guide button which means again she can't use it. Is it possible to get a remote with a tv guide button or programme one of the buttons to go straight to tv guide or to automatically go to tv guide when the tv is switched on? Any help would be appreciated as otherwise it's yet another thing she can't use......

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GD1
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Re: Sky Stream remote Questions

‎25 Jan 2024 07:35 PM

Posted by a Superuser, not a Sky employee. Find out more

@Debzi00  If they are registered with the accessibility Team I would contact them regarding a suitable remote, if there is one available.  https://www.skyaccessibility.sky/

 

If they aren't I would ensure they are registered.

 

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


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Debzi00
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Re: Sky Stream remote Questions

‎25 Jan 2024 08:45 PM

Thanks yes we are registered. I will contact them.

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