I think we've spoken before.
The features I'm specifically looking for the were on plus but are missing from Q are:
reminders with auto tune
many customers and carers used reminders and auto tune to help people with memory and or fine motor function issues to channel channels throughout a users day enabling them to watch their favourite shows with no input required.
large fonts
Q doesn't have a large font option though if you ask sky on twitter, phone or in store they all say it does. When asked where they have to admit it doesn't. (This one reall is basic)
coloured shorcuts
the shortcut buttons were a massive help to people with fine motor skill problems and tho use using assistive technologies. Making simple common things happen with one button press.
first party remote control & planner app
sky plus had excellent remote control capabilities and planner intergration. When I was upgraded to Q (and yes I was upgraded the term has now rightly been amended) I was assure many of the features I required were either avalible or on the way (were in testing) I've been a Q customer for 2 years now and though it has benefits what's missing is more of a problem sadly.
I know many are annoyed with me for keep bringing this up but trust me if you needed and had these features you wouldn't want to loose them.
I believe it was you who spoke to me when I joined the accessibility program and spent some time assisting me for which I was and am truly great full. The third party remote is good but I shouldn't have to share my data with third parties or expose my household to their uncensored adverts. It's was avalible in plus and still clearly works with Q.
none of what I have mentioned is impossible infact most is easy to implement with a little effort and ongoing checks re large font compatibility etc.
I know a few may cause issues in a multi user households and cannot be easily address to everyone satisfaction without profiles but in that case why not bring out a dedicated accessibilty app that can tell the box to do x y z and recognise if a user is within bluetooth distance.
again i thank you for getting back to me and hope we can move things along in the right direction.
The executive support team contacted me over the weekend but unfortunately I was unable to take the calls at the time and am expecting a call back tomorrow but it really should need that level of intervention. Sky plus won awards for its accessibilty feature along time before I ever needed them and to bin them really is shameful.
