Recurring card pairing problem

[Catherine+Dempsey]

My SKY says that I need to pair the card, yet when I go in the card is already paired. This problem keeps happening with my SKY account and I am so disappointed. This is Friday and I was looking forward to some viewing for the weekend.

Phone numbers don't work with SKY. I feel that I would like to cancel my subscription and now I can't get through.

Very disappointed yet again.

[caesarome]

@Catherine+Dempsey 

I have escalated your post to Sky who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[Annie+UK]

Try performing a New Install

See question Q21 in my Sky+ FAQ

Additional help with your viewing card can be found here

[Catherine+Dempsey]

I have done all this yesterday.

[Catherine+Dempsey]

48 hours! There goes the weekend TV viewing 😞

[caesarome]

I think you have misread my post, it is 48 hours for you to respond as they might well contact you later today about this so keep an eye on here for a reply from someone at Sky and the chat bubble.

[dmy24]

Thank you for escalating, a chat request has now been sent 🙂