RE BEFRIENDING SERVICE

[Huggy]

I AM VULNERABLE & ISOLATED - ACCESSIBILTY TEAM SIGNED ME UP FOR THE NEW BEFRIENDING SERVICE - I WAS CONTACTED & ANSWERED LOADS OF QUESTIONS THEN TOLD SOMEONE WOULD GET IN TOUCH - NOTHING HAPPENED THOUGH - FEELS LIKE WEEKS BUT MAY NOT BE - I DON'T KNOW WHAT IS HAPPENING - DOES ANYONE KNOW HOW THIS WORKS PLEASE XXX

[SDR]

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@Huggy wrote:

I AM VULNERABLE & ISOLATED - ACCESSIBILTY TEAM SIGNED ME UP FOR THE NEW BEFRIENDING SERVICE - I WAS CONTACTED & ANSWERED LOADS OF QUESTIONS THEN TOLD SOMEONE WOULD GET IN TOUCH - NOTHING HAPPENED THOUGH - FEELS LIKE WEEKS BUT MAY NOT BE - I DON'T KNOW WHAT IS HAPPENING - DOES ANYONE KNOW HOW THIS WORKS PLEASE XXX

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Sky have been notified about this hopefully someone e will be in touch with you. 

[Lisa-P1987 · Accepted solution]

Hi there @Huggy I have sent you an invite to a private chat so I can get your info to send off to our befriending team to look into this for you 🙂

[Abubakr]

I'm in the Skybefrending service but my contact doesn't know my new phone number of How can I get in touch.

[caesarome]

@Abubakr 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

We are still looking to help you Abubakr. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks