How can we make a difference?

[Angel32]

Totally agree. The options we have to go through and then we go to offshore, it's just not helpful to those with chronic illness or disabilities. 
the Scottish team used to be really good. 

[AMayS]

Pau4 .. you culd be taking about me there.  Sounds exactly like my story.  The bot chat is horrendous.  Not once have I had a successful chat there.

[AMayS]

Angel32 .. last week I tried to phone Accessibility (which I think might be what you call the Scottish team).  Twice I got anssered by Technical Team; thought I must have pressed wrong number.  Checked the phone nhumber for Accessibility, and dialled again.  Got answered by Technical Team!  I explained my problem, and was told I would be transferred.  I was indeed transferred ..... to Technical Team!!!!  Eventually I spoke to someone who said she would ask for the missing email to be sent again.  A week later, here I am and still no email which was promised on 30th December 2025!