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Discussion topic: Elderly user

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This message was authored by: Raymick649

Elderly user

My elderly father cannot use the sky glass remote is there another remote that he can get, all he needs to use is the home select and number buttons, but they are all too small and fiddly for him

 

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This message was authored by: GD1

Re: Elderly user

Posted by a Superuser, not a Sky employee. Find out more

@Raymick649  The Sky Glass/Stream remotes are designed with accessibility needs in mind, therefore there isn't specifically an accessibility type remote for this system.  Sky remote control accessibility features | Sky Help | Sky.com | Sky Help | Sky.com

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by: ava951robinson

Re: Elderly user

Hello,

 

Sky offers a specific "Accessibility remote control" for its customers. While it is primarily advertised for Sky Q and Sky+ boxes, you should contact Sky's customer service to see if they can provide a version compatible with Sky Glass. This remote is designed to be easier to grip and has larger, high-contrast buttons, which would be ideal for your father's needs. Many third-party manufacturers, such as One For All, create universal remotes with large, simplified buttons specifically for elderly or visually impaired users. You would need to ensure the remote is compatible with Sky Glass. Look for remotes that are "universal" and can be programmed to work with your specific TV and Sky box. Sky Glass has built-in voice control. Your father can simply say "Hello Sky, [and what he'd like to do]". This might be the easiest option, as it completely removes the need to use a remote for many common tasks. He can use voice commands to find shows, change channels, and navigate.

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