Elderly Mother with Demantia

[NijjyP]

Hi I would like to set my Elderly mother up with Sky in her own home, she suffers from dementia, but have just cancelled her Virgin account! Please can someone give me a number to ring so I can seek some advice. Seems nowadays no one wants to have a conversation woth you. All very well for the younger generation! Please dont forget those who cant use internet, mobile phones etc.

[SKY1992bf · Accepted solution]

@NijjyP 

Click on the need more help drop down at the very bottom of the link below to reveal an 0333 number if your in uk

If in ROI using the same link change the flag in bottom right hand corner and refresh the link before following above instructions to reveal an 0818 number

https://www.sky.com/help/home#M1014

or if you have sky mobile/talk call 150 Calls to Sky Customer Services from your Sky Talk landline phone or a Sky mobile are free

The start will be automated which may try to send you here to the forum or suggest you receiving a text. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.

[NijjyP]

Thank you

[Daniel0210]

@NijjyP 

Once she has joined up it may be worth having a look at this link
https://www.sky.com/help/articles/third-party-assistance

[TusharKapoor]

Hey @NijjyP , I understand how you feel-frustrated is just the way I felt concerning my elderly father suffering from dementia. That's why I called Sky customer support. Now, everything is all set for him. Yes, it's difficult for a person who doesn't know how to use the internet and electronic gadgets.

[Rach271]

Hi, 

sky even worse than virgin sadly - I know this from experience - my dad exactly the same with dementia sky tv too complex to operate. They will offer the accessibility remote this is no different just easier to hold. Don't waste your money it's really heartbreaking to see. Don't understand why it's so difficult to have a simple remote with 3 or 4 buttons or gave facility to programme channels with 1 touch. Accessibility team at sky shockingly bad sadly I had to contact age concern as they were selling subscriptions to my dad he was saying yes to thinking free and then when free trial ends crazy amounts being taken. Additionally find it very hard to believe that my dad 'passed security questions' to add these subscriptions but couldn't pass security to cancel - rightly so. My dad been treated extremely poorly from sky please don't join for your mum. 

[Rach271]

Ps I just cancelled my own sky as did my brother and sister for how poorly my dad has been treated as well as obscene amounts of money for tv he can't operate or even if he could would never watch. To rub salt in the wounds just discovered he is also paying for a sky SIM card in contract - that has never been used jumped through hoops to try and register POA sent 3 times now just been confirmed. I shall be cancelling his tomorrow alongside his sim contract pretty disgusting alongside when you call the mobile number he is paying for not in use probably because it's never been used. I hope if you have joined you have read the small print and registered POA straight away so you can keep eyes on your mums account wouldn't verify my dad on his account he couldn't answer security questions and the way he was spoken to was disgusting and equally heart breaking.