Asian show subtitles issue

[HiraS]

Hello

when watching the show Kyunki Saas Bhi Kabhi Bahu Thi on demand, the subtitles are cut off, meaning only first half of the sentence can be seen.

as I rely on subtitles for translation rather than just having it on in general it's important for this to be fixed. 

[HiraS]

Just double checked: sky go seems to work fine.

however issue is there on both sky q and sky stream and even sky glass 

[Daniel0210]

@HiraS 

Not sure how you know it's an issue on Glass, Stream and Q as you can only be subscribed to one of those.

Sky won't own or be responsible for that channel but if the issue persists I suggest you email the Viewer Relations Team at viewerR@sky.uk

[HiraS]

I have stream at home, tested it on glass and sky q at other family homes.

as the issue doesn't occur on my iPhone via sky go it's definitely a sky issue that someone needs to look into. It's on any utsav plus show.

[Daniel0210]

@HiraS 

Then you need to follow the advice in my first post otherwise no one will look at it. Sky can then liaise with the channel owners.