409 missing subtitles sky glass

[Angelaxxxxxx]

Started using sky glass in nov 2024 no issues with subtitles now they seem to disappear from channels and reappear randomly.

notably 409 subtitles where working fine last week and now nothing.

others channels are fine just this one, typically the one most used! 

[Tom-W19]

Hi @Angelaxxxxxx 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi there

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.