Send Thanks to Sky

Please pass on my thanks to Brian in the Accessibility Team. I deal with my grandfather's Sky account (he is on the 'Accessibility' provision). I believe he is based in Newcastle. Brian was very patient, able to answer all questions clearly and seems very knowledgeable. He was a pleasure to deal with. Great service. He is a real credit to Sky. ... View more

Thanks so very much for sorting the issues with the Q box.  ... View more

ABHISHEK dealt with my issue calmly and politely on a WhatsApp chat today. I want to give him 10/10 for the experience.   ... View more

I’d like to say a huge thank you to Zee from Sky Mobile for all her help and support while I was setting up my new device. I had a few issues during the setup process, including concerns about keeping my current mobile number, which I’ve had for over 10 years. Zee took the time to explain everything clearly, reassured me throughout the process, and made sure I understood exactly what was happening. She also addressed all of my concerns about any potential extra costs, which really put my mind at ease. As a Sky customer for the past 2 years, and with my family having been Sky customers for over 24 years, it was important to us that we got the best mobile deals for what we actually needed. Zee took the time to understand what we were looking for and made sure we were getting the most suitable options. There was one additional issue that unfortunately couldn’t be resolved over the phone, but Zee arranged for me to call back and, importantly, made sure I had a reference number so that the follow-up would be as straightforward and hassle-free as possible. Zee was friendly, patient, knowledgeable and genuinely helpful throughout. She went above and beyond to make what could have been a stressful process feel much easier. Thanks so much, Zee — I really appreciate everything you did! ... View more

I spoke to one of your advisors this evening regarding a purchase of a mobile phone, and why it would not let me sign the credit agreement, He explained to me as why I could not sign the agreement and very patiently talked me through the process, and the agreement was duly signed. I am sure the gentlemans name was Sha but not sure and sadly We were cut off before I could thank him properly. I spoke to the genleman around 19:45 pm (18/09/2026) my name is William G Wood whom he helped which was very much appreciated ... View more

I have spoken on the phone today (18/9 afternoon) with a lovely staff member Shabaz (hope that's spelt right). Who dealt with a complex billing issue. He was patient when I couldn't understand the issue and spent a lot of time going through everything with me. He called me back when he said he would and was polite and courteous even when I must have been driving him mad with not being able to make it make sense in my head! Thank you for all of your help today Shabaz 🙂  ... View more

I spoke to mossie in Cape town who was incredibly friendly professional and made my dealings with sky feeling incredibly positive. She was part of the retention team and this is the most pleasant conversation I ever had with a member of staff anywhere to be honest!! ... View more

I'm quick enough to moan at Sky when things go wrong, so for balance: My Sky Q touch remote was playing up, not recognising touches etc. Went online and saw that I could get a replacement for around £40, which while not cheap wasn't as criminal as it could have been. I then came across a post on this forum, with a link to request a free replacement. Five minutes later my request was confirmed, and I got an email saying it would be with me in 3 to 5 working days. That's fine, I thought. However, it arrived the next day, less than 24 hours after my request. So thanks Sky, that is outstanding customer service! Now, if you could only do something about the £104 a month I'm paying ... 😊   ... View more

Today I was on the phone with Moira and she was amazing, very professional and gave me all the informations needed. Many thanks to amazin Moira! Ramona S ... View more

My first call was at 15:29 17th September. My customer service advisor was Claire. There were breaks and call backs from then till around 17:20 between tje two of us. Claire was incredibly polite, knowledgeable and efficient. This was by far the best experience I've ever had with sky.. I really hope this feedback gets back to them and their great attitude and work ethic is being recognised by management. Thank you for the best call i have made regarding my account in 18 years. Amazing 👏🏼 10 out of 10 ... View more

We have two Sky accounts at our address, the main one belongs to a relative who is partially deaf and unable to deal with his own accounts (I have power of attorney to assist with things like this). I just wanted to pass on my thanks to the Accessibility team - there are three individuals (one female, two male) who have been very helpful over the past few weeks. Unfortunately I didn't get their names but they were based in the Newcastle call centre and one may have been working remotely/from home. They were superb - very knowledgeable and helpful and a real asset to Sky. If Sky need to locate them to pass on my thanks, once again the account this relates to is at the same address as my own. ... View more

I had been trying to get my broadband sorted for three weeks, and Galin was brilliant. I called after 6pm when he was due to finish at 6:30pm, but he still took the time to properly resolve the issue, change the necessary details and make sure everything was sorted.   He was helpful, patient and personable throughout, with a great sense of humour too. Really appreciate him going the extra mile to get this resolved. ... View more

I want to say how amazing Christian( from Bulgaria ), one of your technical support team members was . I contacted him yesterday evening as there was a problem with my tv connection.  He was extrrmely helpful, patient with me and very customer focused, intetacting in both a friendly but professional way. Sky are very lucky to have  him on their team and I was extremely fortunate to have got him yesterday.   Terry ... View more

I would like to say thank you shifa for sorting out my eSIM that I couldn't receive my 2 step PlayStation verification code and my request network setting she couldn't send me a text message to setup my first request network setting  on my sky app because there was an error on their end and she knew what caused it on my new iPhone Air eSIM she has contacted the team that would sort it out in the next 24 hours and the team who she raised it to will contact me once it is fixed  ... View more