Send Thanks to Sky

I received an email from Sarah Jousiffe about doing a survey,  I tried to reply with this below:- Hi Sarah, I haven’t done the survey as I didn’t think it was a true representation of what happened, bearing in my I have been a sky customer for 20 yrs.  I contacted sky to book a house move and I was told that you didn’t do broadband at my new address so it had to be cancelled not my choice!, I still have TV and my mobile with you, but sorry I couldn’t have broadband too?   Regards Helen.  ... View more

I just wanted to thank customer service agent Tlholo for the professional way she renewed my Sky contract for another two years over the phone.   Tlholo was extremely patient, polite, understanding, and knowledgeable in dealing with my contract renewal, and explained everything clearly to me, ensuring she went through every detail of the contract as I read the 'key facts' email she had sent me a few seconds previously.   I can genuinely say Tlholo made my day with how she dealt with my phone call. ... View more

I rang to resolve a few Sky related issues including, switch credit (from EE) and connectivity. Nikolai's explanations were clear, concise and incredibly helpful. I think he sets a new bar in customer service.  Very impressed. ... View more

I want to share some well-deserved praise for Susan in the Win Back team.   Before reaching her, I had spent over an hour and a half across online chat and phone queues, speaking to 5 different teams and getting contradictory information.   Susan was fantastic from the moment we connected. She was helpful, highly competent, pragmatic, and understood the issues immediately. It was wonderful to deal with someone so capable—I can’t sing her praises highly enough. Thank you so much, Susan!   ... View more

Sharon in the Customer Engagement Team was an absolute star helping me to get our broadband installed. It took two fulls months due to issues with addresses not being registered properly and Openreach's database and all sorts of problems but she stayed on top of the issue throughout the whole experience and made me feel like I was being properly looked after rather than fobbed off.   She was an absolute star and a joy to deal with! Thanks a million ... View more

I'd like to express my gratitude for the great service I had from Sonia on 26th September 2026. Sonia resolved a complicated problem quickly in a friendly and professional manner. I'd also likd to thank Ryan who started the resolution process on 30th August. Many thanks guys! ... View more

Thanks for the quick response. Not the answer I was hoping for, but at least I now know! Now TV may be the way forward. ... View more

Note: this is not for my personal account, but for a connected account at my address which I have Power of Attorney for (so if Sky are trying to track the account in question - look at the other account at my address which is in a different name).   Just wanted to say a huge thanks to Brendan in the Accessibility Team. My grandfather's Sky account (which is on the Accessibility provision) had some complex issues due to some previous changes. Brendan found solutions in a single phone call which I hadn't solved in multiple other calls. He was very friendly to deal with and genuinely seemed to want to help. One of the best experiences I've had from Sky. Please make sure Brendan gets my thanks. ... View more

I just wanted to say a big thank you to the wonderful engineer Chris who came to relocate my sky dish today. He was exceptionally helpful and went out of his way to get my service back. I hope Sky passes on this message to him because I think he deserves to know how much I appreciated him.    ... View more

I have been in isolation in hospital suffering a life threatening infection when I returned home I was greeted with the heartbreaking realisation that my brother hsd stolen all of my money and I had nothing I was restricted to home so I had sell my tv to support myself. I received from sky saying phone us we will try to take some money of the bill and get your services back on , I firstly spoke Aamir who showed such a genuine concern for ny health and situation he immediately reinstated my services but when I asked about what I need to pay my phone cut the call off I rang again and spoke to the absolutely lovely Jeev who explained what I owed and she filled a help form I explained I will struggle with a bill of 78 and 48 but she politely replied we are going to help you because if there was any way I could get a sky glass tv when I arrange what I can afford to pay and she advised me to call on Friday and whoever I speak to will see of I can get a reduction and make some payment and if I can make a payment they will check if away csn be made to help me with a tv as I can't sky tv if I dont have something to watch it on. This email is just to let you know I have been in a suicidal frame of mind due to all thats happened but the kindness and genuine way they helped get my Internet back on and filled out forms to advise of sky of my financial woes has absolutely cheered me up and I just felt I had to email a thank to both of them and to Sky for my services being back on and to apologise about owing money I really can't thank you all enough    ... View more