Send Thanks to Sky

Well where do I start !   After getting sky fibre installed on the 30 th September the Wifi was horrendous from that moment   After contacting sky a number of times  over the course of nearly seven weeks and getting past on to numerous agents , on one occasion I got past on to 3 different people then the line went dead after nearly 2 hours on the phone 😔 You  can imagine my frustration , but was always carm and polite 😊   I got sent out a new hub to try but with no luck and WiFi speeds were hitting just over 50 mbps sometimes less,  in nearly every room , movies buffering , mobiles to jump to mobile data , couldn’t watch my multi room ,  the list went on 😩   Eventually spoke to a manager and she ran some tests and tbh was the first person to sound interested in helping and promised to ring back a week later to follow up on further tests and see if there was any change , that call never happened which by this point I felt really deflated  as nobody wanted to help😔   As well as the issues with WiFi etc my billing was completely wrong too , I sound like the customer from hell 😂 I promise I wasn’t 😂😂😂   I rang sky again repeating myself again for what felt like the hundredth time and then I was connected to the lovely Billy WELL what can I say ……   After nearly 7 weeks of been messed about I finally found a guy who made me feel hopeful From our first conversation to the last Billy was a ⭐️ he listened while I had a rant and listed my issues and he started from the top and ticked every box until everything was sorted 🙏🏻 He arranged a WiFi engineer to come out to fix the issues ( who by the way was fantastic ) Billy booked appointments in to ring me to check progress which he always followed through and always gave great advise and clearly very good at his job👏👏👏   I really hope you get to read this Billy and I know I have already thanked you but honestly you have been amazing throughout Your such a happy , funny and very knowledgeable guy and we definitely need more people like you and I hope by reading this it puts a even bigger smile on your face because you deserve it 😊 Its so nice to be appreciated in your job 👏👏👏   Have a awesome Christmas 🎅🏻 and all the very best for 2026 🍾🥂⛄️🎅🏻🎄🎉   Kind regards   Julie   P.S I didn’t get a customer feedback email so tried a different way, hope you get this Billy 🤞 ... View more

I spoke to Upendra on 22nd November regarding my final bill, as I had to move and could not take the services with me due to the landlord.    Upendra was very patient with me and kind, reassured me and resolved my queries. He made me confident in using Sky again in the future, also informed me about Sky and did check if I was certain about leaving. Very knowledgeable and enthusiastic about Sky and providing customer service with a smile.    Keep up the good work Upendra, you are a great individual and employee, may your path ahead be blessed and filled with joy. ... View more

My 88 year old mum had a no signal message today which I tried, and failed, to sort by myself.  After a stroke mum's language skills are limited but she does understand and enjoy Strictly, and the final is tomorrow. Around 1 o'clock, maybe 1.15 I phoned for assistance (a POA is is lodged with Sky)  I spoke to Fiona, who was friendly, patient and knowledgeable and she talked me through the steps to resolve the issue.  She was so incredibly helpful and was determined to solve the problem - and she did! My mums face when she saw it was fixed was a picture- she even shed a few happy tears!  Thank you Fiona, I really appreciated you help. ... View more

Thanks to Lind for both checking back on my continuing broadband issue but most of all for the incredibly fast replacement of a dodgy Stream puck when a call on Wednesday afternoon meant I had the replacement by 8.40 on Thursday morning. Accept the timing was fortunate but respect to Sky's logistics team for a rapid turn tound at this time of year.  _ ... View more