Send Thanks to Sky

We have been having some real issues with the satellite reception as in not getting any. After going through all the questions to make sure it was not something basic an engineer was booked for 2 days after my call . He arrived early today which was great. Took one look at the satellite and knew exactly what the issue was. There was an old style receiver box on the dish that was full of water. He replaced it with a newer one that immediately fixed the issue. He could have left it at that and we would have been happy. But he then looked at the satellite signal strength and said it was  bit low -it was only 10 -  and then checked all the cabling from the dish to the box. He said it was a bit old with multiple joins, so he just ran a  completely new cable from the dish to the box . I should point out that the dish is on one side of the bungalow and the sky box in a room on the other side. So it was quite a run of cable. He sorted it all out and the satellite signal went from 10 to 60 . Very impressed that he took it upon himself to do a very high quality job and take the extra care he did. Its a pleasre to have people doing work that take sucha genuine pride in what they do. ... View more

Bradley at the Bluewater Sky store went above and beyond. He was incredibly friendly, patient, and knowledgeable about all the products. He made everything so easy and was genuinely helpful throughout the whole experience. This is the best customer service we’ve ever received from Sky. Thank you, Bradley! ... View more

Had to get help sorting new phone out yesterday went to merryhill saw Oliver and steve great service from them , both were great , patient and friendly with the situation .  after nearly an hour got it sorted out for me  it's great to get this kind of help just excellent ! Thanks Oliver & steve !  ... View more

My Internet went down at 4.30 the other day and by 10.00 am an engineer was at my door. His name was Mark and he soon discovered my router needed replacing which he did. He had to be one of the nicest people I've met and I just wanted to thank him for his service  ... View more

My date for full Fiber was booked in but engineer got the date wrong. On the back of this my broadband was off for 10 days. After going round the houses talking to the Indian call centre I finally got Rae from Scotland. Wow she followed up, corrected all the information added to your system which was wrong ( entered from your Indian call centre ) organised open reach to come back out and then watched the status of what was happening then phoned me up to ensure all was well. I would have left sky if it was not for her. Keep these jobs in the uk, people understand and there is no language barrier. However Rae is a diamond and should be rewarded just Fab Keith Chandler  ... View more

For. the attention of the Manager at the Sky Store in The Bullring Centre, Birmingham.   I wanted to take a moment to thank you Omar, for the outstanding service he provided at the Sky Store in Birmingham today. He spent around 45 minutes helping me with the issues I was having with my eSIM card, and throughout the entire process he was  polite, courteous, and went out of his way to explain eSIM processes, reactivating the SIM for me. His professionalism and commitment to resolving my problem were great example of how customer service should be delivered. I appreciate the time you took to make sure everything was working properly before I left.   Thank you from a happy customer   ... View more

Jordan came to our new property today to set up our new sky dish and get us connected to the tv. He was brilliant and nothing was too much of an ask. An asset to the company! Thanks again Jordan  ... View more

Hi Sky, I just wanted to share some really positive feedback about one of your engineers, Jamie, who visited us today. He was honestly the most helpful and knowledgeable person we’ve ever had around — an absolute credit to your company. If all Sky employees were like Jamie, you’d never have a single customer issue! He was fantastic from start to finish and really deserves some recognition. Thanks again for sending such a great representative of Sky! Best, Nicki ... View more

We switched from Stream to Q on 22nd September.  The two engineers,  Paul and James, were superb. Friendly and professional,  they kept us fully informed throughout the whole installation process. Well done guys , you are a credit to Sky 5* ... View more

Lee at Sky covering Godmanchester area was fantastic!  He has done some work at old houses and now our new house and every visit he is professional and goes above and beyond every time.    ... View more