I am currently experiencing a high degree of frustration trying to change from SkyQ to Sky Stream and have raised several complaints about the issues I have experienced which has resulted in dissatisfaction with the customer service team.
On Friday 3 October I was fortunate to speak to Costa who I understand is one of your Technical Agents based in Bulgaria
Costa showed initiative and took the time to read through the notes on my account. Whilst he couldn't resolve my issue he did explain the problem and took personal ownership of the issue, promising to call me to provide an update in an effort to fix the problem.
Costa deserves praise for a job well done
