Survey email

I received an email from Sarah Jousiffe about doing a survey,  I tried to reply with this below:-

Hi Sarah,

I haven’t done the survey as I didn’t think it was a true representation of what happened, bearing in my I have been a sky customer for 20 yrs.  I contacted sky to book a house move and I was told that you didn’t do broadband at my new address so it had to be cancelled not my choice!, I still have TV and my mobile with you, but sorry I couldn’t have broadband too?
 
Regards
Helen. 
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