Great engineer and service thank you. - Status changed to: Mission Accomplished

[NigelP9]

Re Engineer visit. 15th May 24. postcode area SN8.

Many thanks to Sean yesterday, who managed to undo the damage the online help desk had done! He was professional, polite and proficient in resolving the issue. Many thanks, great service.

My learning is to never never ever carry out a hard factory router re-set when the help desk tells you to. Does more damage than it solves.

[Daniel-F]

Hey @NigelP9 

Thank you for your post and sharing your experience with Sky. We have sent your thanks onto the staff member and their manager.

Thanks,

Daniel

Community Moderator