This is a message to show gratitude to the exceptional level of service we received from Abnerene. We believe she probably based in Sky's South African centre. Our household has keen ears!! We had issues with our broadband speed, its fibre mbps was consistently 40 or 50mbps on the day, less than what we were paying for. For people who work from home, the reduced bandwidth was noticeable. Abnerene was able to see us through the issues, having made her test on her end. She insisted on ensuring that everything was done whilst we were on the telephone online (which is great as you don't have call up a few hour later and have to explain to a new agent). After resolving and advising us on the broadband issue. She went even above the call, and noted that our household would could benefit from a discount to an element of our TV package. This was totally unexpected. And an indicator of great customer service. We had been shopping around for alternate TV providers (Virgin, BT etc) but this has cemented us to remain for at least another 24 months. Many thanks, Abnerene, 10/10!
