I totally forgot the advisors name (sorry) but she was the last person I spoke to over the phone, I hope you can find her!
I recently lost my job and I'm starting to find that money is getting very tight. Along with issues with Sky+ not working and not being able to upgrade to Sky Q due to issues with accessing my dish, I needed to cancel my TV package.
I'd had a terrible and long experience on live chat and was becoming very stressed with it all, but then I called Sky and spoke to this amazing advisor...
I just wanted to thank her for being incredibly kind and caring. She understood my situation, helped cancel my TV package and even gave me further advice for saving money on my broadband package. She had such a lovely compassionate tone and 100% went above and beyond with her customer service, I'm forever grateful.
In a time where I was feeling very low and stressed, this advisor made me feel heard...I even found myself getting emotional, silly I know.
It may sound like such a small thing to some, but this was a big deal to me and I just needed to say a huge THANK YOU...sending love X
